Privacy Policy

1. Introduction

Welcome to Rkieh Solutions.
We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect data when you visit our website (rkiehsolutions.com) or engage with our services.

By accessing our website or providing your information, you agree to the terms outlined in this policy.

2. Who We Are

Rkieh Solutions is a digital solutions company based in Lebanon, providing web and app development, enterprise software implementation, cloud integrations, and digital transformation services.
We are part of the Rkieh Productions & Solutions Network, which also operates internationally from Canada.

3. Information We Collect

We collect the following types of information:

a. Information You Provide Directly

Name, email address, and phone number (when you contact us or submit forms)
Company name and project details (when requesting a quote or proposal)
Payment information (only if you engage us for services)
Any additional information you choose to share through contact forms or communication channels

b. Automatically Collected Information

When you visit our website, we may automatically collect:

IP address and browser type
Device information and operating system
Pages visited and time spent on the site
Cookies and analytics data (via Google Analytics or equivalent)

c. Third-Party Integrations

If you interact with our website via linked platforms (e.g., social media, email newsletters, or embedded forms), we may receive limited information in line with those platforms’ privacy policies.

4. How We Use Your Information

We use collected information to:

Respond to inquiries and provide customer support
Process service requests, proposals, and contracts
Improve our website’s functionality and user experience
Send important updates, announcements, or marketing communications (with your consent)
Analyze trends and traffic patterns to enhance service delivery
Comply with applicable laws and prevent fraudulent activity

5. How We Protect Your Information

We implement appropriate technical and organizational measures to protect your data, including:
- Secure encrypted servers (HTTPS/SSL)
- Restricted access to authorized personnel only
- Regular monitoring and system updates to prevent data breaches
While we take strong precautions, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal information only as long as necessary to:
- Fulfill the purpose it was collected for
- Comply with legal or accounting obligations
- Resolve disputes or enforce agreements
When no longer needed, your data will be securely deleted or anonymized.

7. Sharing of Information

We do not sell, rent, or trade your personal data.
We may share it only in these limited cases:
- With service providers or partners who assist us in operating our business (bound by confidentiality agreements)
- To comply with legal obligations or respond to lawful requests
- To protect our rights, property, or safety and that of our users

8. International Data Transfers

As Rkieh Solutions operates internationally, your data may be processed in different countries, including Lebanon and Canada.
We ensure that any data transfer complies with applicable data protection regulations and that your information remains protected under this policy

9. Your Rights

Depending on your jurisdiction, you may have the right to:

Access, correct, or delete your personal data
Withdraw consent for marketing communications
Request a copy of your data
File a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

10. Cookies

Our website uses cookies to enhance your experience.
You can choose to disable cookies in your browser, though some features of the site may not function properly if you do.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements.
The latest version will always be available at rkiehsolutions.com/privacy-policy with the updated date listed above.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

📧 [email protected]
🌐 www.rkiehsolutions.com
📍 Karoun, West Bekaa Valley, Lebanon